Shipping policy


At NEOBICS, we aim to provide a smooth and transparent shipping experience for our customers. Please read this Shipping Policy carefully before placing an order.

Order Processing

Orders are typically processed within 2–5 business days after payment confirmation.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please note that processing times may be longer during periods of high order volume, holidays, or other unforeseen circumstances.

Estimated Delivery Time

Delivery times vary depending on your destination and the shipping carrier.

Estimated delivery time: 7–15 business days.

Please note that these delivery estimates are not guaranteed. Actual delivery times may vary due to factors outside our control, including carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, tracking information will be provided by email when available.

You can use the tracking information provided to monitor the progress of your shipment. Tracking updates may take some time to appear after an order has been dispatched.

Shipping Delays

While we work closely with our fulfillment and shipping partners to ensure timely delivery, occasional delays may occur.

NEOBICS is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Severe weather
  • Incorrect or incomplete customer information
  • Public holidays
  • Other events outside our reasonable control

If your order is significantly delayed, please contact us at support@neobics.com, and we will do our best to assist you.

International Shipping, Customs, Duties & Taxes

NEOBICS serves customers internationally, and international orders may be subject to customs duties, import taxes, VAT, tariffs, or other charges imposed by the destination country.

Depending on your destination and the shipping method used, applicable duties and taxes may be collected at checkout or may be charged separately by customs or the carrier upon delivery.

Where such charges are not collected at checkout, the customer is responsible for paying any applicable customs duties, taxes, import fees, or other charges required by their destination country.

Customs requirements and charges vary between countries and may change over time. Customs processing may also cause delivery delays beyond our control. Shopify also notes that international duties and taxes depend on factors such as the destination, product classification, and country of origin.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your shipping address before completing your purchase.

NEOBICS cannot be held responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete addresses provided by the customer.

If an order has already been processed or shipped, we may be unable to change the delivery address.

Undeliverable or Returned Packages

If a package is returned to us because:

  • An incorrect address was provided
  • The recipient failed to collect the package
  • The recipient refused delivery
  • Required customs information or payments were not provided
  • The carrier was unable to contact the recipient

the customer may be responsible for any additional shipping or return costs.

Refund eligibility for returned or undeliverable packages will be handled in accordance with our Return & Refund Policy.

Lost or Damaged Packages

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@neobics.com and provide relevant details and, where possible, photographs of the issue.

We will review the situation and work with you to determine an appropriate resolution.

If a package is confirmed lost during transit, please contact us so that we can investigate the matter with the relevant shipping carrier or fulfillment partner.

Shipping Costs

Shipping costs, where applicable, will be displayed at checkout before you complete your purchase.

Shipping rates may vary depending on factors such as:

  • Delivery destination
  • Product weight and dimensions
  • Shipping method
  • Applicable carrier rates

Changes and Cancellations

If you need to cancel or make changes to your order, please contact us immediately at support@neobics.com.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may be unable to cancel or modify it.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

NEOBICS
Operated by Droplyhub LLC

Email: support@neobics.com
Phone: +1 917-997-9223