We ship to destinations available at checkout. Available shipping options, delivery estimates, and shipping costs are shown during checkout based on your delivery address.

Orders require processing time before they are shipped. Standard shipping is free and typically takes 3–14 business days after your order has been processed and shipped. Delivery times may vary depending on your destination.

Once your order ships, you'll receive tracking information by email. You can also use our Track Your Order page to check the latest available shipment status.

We accept Visa, Mastercard, American Express, Diners Club, Discover, Shop Pay, Apple Pay, and Google Pay. Available payment options may vary depending on your location, device, and eligibility.

If you need to cancel or change your order, contact us as soon as possible. We'll do our best to help before your order enters processing or ships. Once an order has been processed or shipped, changes or cancellation may no longer be possible.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items must meet our return eligibility requirements. For full details about eligible items, exclusions, return procedures, refunds, and applicable international requirements, please review our Refund Policy.

Please contact us as soon as possible with your order number and clear photos of the product and packaging. We'll review the issue and provide the appropriate next steps.

Depending on your destination, international orders may be subject to customs duties, taxes, or other import charges. Any applicable charges and responsibility for those charges depend on your destination and shipping arrangement. Please check the applicable requirements for your country before ordering.

The included items are listed on each product page under Package Contents or What's Included. Please review that section before placing your order.

Materials vary by product. The specific materials and construction details are provided on the individual product page whenever available.

Yes. Product pages include available specifications such as dimensions, materials, capacity, compatibility, power requirements, colors, and other relevant details depending on the product.

We aim to provide accurate product images and descriptions. However, colors may appear slightly different depending on lighting, photography, and your device or screen settings.

Review the product description, specifications, dimensions, compatibility information, and applicable usage details on the product page before ordering. If you still have a question, contact us and we'll help with the product information available to us.

Usage and care instructions vary by product. Please follow the instructions provided on the product page, packaging, or included documentation. For electrical, heated, battery-powered, or personal-care products, always follow the applicable safety instructions.

Warranty coverage varies by product. If a product includes a manufacturer's or NEOBICS warranty, the applicable warranty information will be stated on the product page or provided with the order.

If the information you need isn't available on the product page, contact us before placing your order. We'll be happy to help with the product information available to us.