Frequently Asked Questions
Find quick answers to our most common questions.
When will my order arrive?
Orders are typically delivered within 3–7 business days, depending on your location. Once your order is shipped, you'll receive a tracking link via SMS or email to monitor its progress.
How do I track my order?
Once your order is dispatched, we'll send you a tracking link via SMS or email. You can also track your order anytime from our Track Your Order page.
What if I miss my delivery?
If you're unavailable during delivery, our courier partner will usually attempt another delivery or contact you to arrange a convenient time.
Do you offer free shipping?
Yes! We offer free shipping across India on all orders.
What is your return policy?
Eligible products can be returned within 7 days of delivery. Items must be unused, in their original condition, and include all original packaging.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with clear photos or videos. We'll review the issue and arrange a replacement or refund if applicable.
When will I receive my refund?
Once your return is approved, refunds are processed within 5–7 business days to your original payment method.
Which payment methods do you accept?
We accept UPI, Visa, Mastercard, RuPay, Net Banking, Wallets, and PayPal for secure and convenient payments.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available for eligible products and serviceable locations. Availability will be shown during checkout.
Is my payment secure?
Absolutely. All payments are processed through secure, encrypted payment gateways to keep your information safe.
Are your products covered by a warranty?
Warranty coverage varies by product. If applicable, warranty information will be clearly mentioned on the product page.
Can I cancel or modify my order?
Orders can usually be cancelled or modified before they are shipped. Please contact us as soon as possible after placing your order.
How can I contact NEOBICS?
You can reach our support team through our Contact Us page or by email. We aim to respond to all inquiries within 24 business hours.
Still need help?
Can't find the answer you're looking for? Our support team is happy to assist.
Visit our Contact page to get in touch.
