Refund policy
Return & Refund Policy
Last updated: July 20, 2026
This Return & Refund Policy applies to purchases made through https://neobics.com.
30-Day Return Policy
We offer a 30-day return period from the date your order is delivered. You may request a return within this period if your item meets the eligibility requirements outlined in this policy.
Eligibility
To be eligible for a return, the item must be in the same condition in which it was received—unused, unworn, with all original tags attached, and in its original packaging. A valid receipt or proof of purchase is required for all return requests.
How to Initiate a Return
To request a return, please contact us at support@neobics.com.
Once your return request is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Return Address
NEOBICS
9 Shadulika Road
Muzhappilangad
Kannur, Kerala 670662
India
Damages & Issues
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at support@neobics.com so we can review the issue and provide an appropriate resolution.
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods
- Custom or personalised products
- Personal care and beauty products
- Hazardous materials
- Flammable liquids or gases
- Sale or clearance items
- Gift cards
If you are unsure whether your item qualifies for a return, please contact us before initiating the process.
Exchanges
If you wish to exchange an item, please return the original product following the return process above. Once your return has been accepted, you may place a new order for the replacement item.
Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund request.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to complete the transaction.
Original shipping charges (if applicable) are non-refundable unless the return is the result of our error.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@neobics.com.
EU Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item remains unused, in its original packaging, with all tags attached, and is accompanied by proof of purchase.
